Office Skills Training

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Communicating Effectively

Related:    > Communicating Effectively <   Communicating with Customers   Job Interviews and Communication Skills  
Communicating Effectively

Communicating Effectively

"Good morning, Lisa," the interviewer said, extending his hand and smiling. Lisa rose as the interviewer, the company's human resources manager, came toward her. She shook his hand, but was afraid to look him directly in the eyes, so she turned her head away. "Let's talk about your resume," the interviewer said. She followed him into his office and slumped into an upholstered chair in front of his desk. Lisa wondered what questions he might ask and whether she might be able to answer them.

"Well, what brings you to our company?" he began. "I mean, why do you want to work for us?" "I saw your ad in the newspaper," Lisa said. "I've just graduated, and your job looked like it might be interesting."
"Hmm," the interviewer replied. Lisa could tell her answer didn't really satisfy him. But what else did he expect her to say?
"Do you know what kind of work we do here?" he asked her. "You're in the manufacturing business," Lisa said, proud of herself for having the answer. "Well, it's a little more than that," the interviewer said sharply. "We're a leading toy maker. In fact, one of the biggest and best in the country." He described some of the toys they manufactured and Lisa tried to appear interested. But she kept looking down at her hands and nervously twisting the ring on her little finger. The interviewer asked several other questions and Lisa tried hard to answer them.

Unfortunately, she lacked confidence in herself and never seemed to find the right words. Finally, the interviewer said to her: "The job you're applying for is in marketing. What special skills would you bring to this position?"

Lisa knew this was important. The company wasn't going to hire just anybody. "Well, I took several business courses in school," she told him. "And I'm a hard worker. As you can see on my resume, I've always had part-time jobs in school."

"Everyone who comes here works long hours," the interviewer told her. She could tell he wasn't very impressed with her answer. He glanced down at her resume again. "Do you have any other questions?" "No, I don't think so," Lisa said. "When will I hear if I got the job?" "We'll let you know," the interviewer told her. But as he rose and quickly escorted her to the door of his office, Lisa knew she didn't stand much of a chance of being hired.

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